This screen is designed to manage a wide range of tasks from analyzing customer data without listing it to adding new data without exporting it, all in one central hub. With comprehensive filtering, visualization, and data updating options, it simplifies your operational processes. Now, explore the CRM screens step by step.
Customer Listing
The customer filtering area on the CRM screen allows users to view project-related customer data based on specific criteria. Thanks to the filter options in this section, users can easily list assigned, pending, inactive, or all customers.
Project Selection
The project selection area located at the top right of the screen lists the projects the user is authorized for.
The user should select the project they wish to work on from here. The customers, data, and other fields displayed on the CRM screen will change according to the selected project.
When a project is selected, the system loads the data headers and filtering options specific to that project.
Note: Project selection is mandatory. Each user can only see the projects they are authorized for. For project management details, you can find detailed information in the Project Management section.
Data Options: Assignment List / Pool / Inactive / All
After selecting a project, the system automatically loads the headers, filters, and authorized customer data for that project. Filter options are determined from the section next to the project tab.
Below are the functions of the filtering options:
Assignment List: Lists only the customer records assigned to the user (agent). Data belonging to other agents is not displayed.
Pool: Shows customer records that have not yet been assigned to any agent, have been newly uploaded to the system, or have been returned from a previous agent. Data waiting for assignment is found in this area.
Inactive: Shows customer records that have been marked inactive through a result code in the operational process or by manual intervention.
All: Provides a general listing that includes all the above situations. All customer records that are active, waiting in the pool, and inactive can be viewed with this filter. The view can be restricted based on authorization.
Note: The "Inactive" and "All" filters can only be seen by users with the relevant authority. The system defaults to starting with the "Assignment List" or "Pool" filter.
Customer Information Fields
The customer data listed on the CRM screen is classified under two main categories: Fixed Information and Changeable Information. These fields are crucial for understanding and correctly interpreting how customer data is processed in the system.
Fixed Information
This information is defined in the system during the data upload phase and does not change unless manually altered. These are fields that cannot be edited by the user or are rarely updated.
Customer Number: A unique identifier generated automatically or manually by the system for each customer record.
Customer Name: Defined during data upload. Can be updated upon request.
National ID Number: Entered during upload. Generally kept fixed but can be changed systemically.
Queue Information: Indicates the operational process group the customer is part of. Assigned during data upload and considered fixed.
Note: Some fixed fields like customer name and National ID can be manually updated. However, in the system logic, these fields are considered fixed.
Changeable Information
These fields can change automatically or manually in the system depending on the operational process. They are updated as agents or managers perform actions.
Agent: The active user assigned to the customer file. The assignment can be done manually or automatically based on result codes.
Activity: Indicates whether the customer record is actionable in the system. Can be manually deactivated or through a defined result code.
Result Code: The outcome assigned to the customer after a call. Can change after each call.
Action Date: The date of the last action taken. Automatically updated when a result code is entered or another action is performed.
Last Call Date: The date of the last call made with the customer. Automatically updated by the system.
Total Contacts: Shows the total number of all calls made with the customer. The system calculates this information from the call history.
Contacts (Daily Contacts): Indicates the number of contacts made on that day. This value resets at midnight and is used for daily performance measurement.
Daily Contact Information: The "Contacts" field is reset by the system every night at 00:00. This field only shows the number of calls made on the same day. The "Total Contacts" field includes all past calls with the customer and does not reset.
Old Agent / New Agent Logic
When a customer record is assigned to another agent in the system, the previous agent information is automatically transferred to the "Old Agent" field. This way, it is possible to track who handled the file in the past.
The first assigned agent is written in the "Agent" field.
When a new assignment is made, the previous agent is moved to the "Old Agent" field.
Only the previous agent information is retained with each new assignment. Older agents are not visible in the system.
Note: Assignments can be made both manually and automatically based on result codes. When a new agent is assigned, the system automatically updates the relevant fields.
Customer Search and Filtering
The CRM screen offers advanced search and filtering tools to help users quickly and effectively find specific customer records within large datasets. With these tools, users can search customer information across different fields, create combination filters, and save these filters for future use.
Search by Fields
Users can perform direct searches by entering specific customer information in the search bar located at the top of the screen. The fixed fields that can be searched are:
First Name – Last Name
National ID Number
Customer Number
Phone Number
Product Number or Product Name
Representative Information
Note: The system also allows searches through some custom fields defined specifically for the customer. These fields may vary depending on the customer's project.
Filter Combinations
Users can apply multiple filtering criteria simultaneously to examine and manage customer data more precisely. These combinations allow users to filter out only the necessary records from a large amount of data.
Basic Filtering Criteria
Multiple criteria can be used for filtering at the same time. For example:
Queue: Lists customers belonging to a specific campaign or operation group.
Representative: Only records assigned to a specific representative are visible.
Activity Status: Filters active, inactive, or pool records.
Result Code: Lists customers who have been processed with a specific result code before.
Action / Assignment / Last Call Date: Filters records processed on specific dates.
Total Contact and Daily Contact: Customers can be filtered based on the number of contacts.
Phone Status: Customers with or without phone information can be selected (details below).
Filtering with Custom Fields
Custom fields, which can be defined for each project, allow filtering specific to customer data. For example, fields like “Region,” “Campaign Type,” “Product Group,” or “Segment” can be defined specifically.
These fields are determined during data upload via Excel and integrated into the system.
The relevant custom fields automatically appear in the filtering panel.
Users can create detailed filters specific to their operations using these custom fields.
Note: For custom fields to appear in the filtering panel, they must be defined in the data structure of the relevant project.
Filtering Customers Without Phones
During data upload, the system defines phone numbers associated with customer records as separate columns (phone1, phone2, mobile, etc.). Using the “Show Customers Without Phones” option in the filtering panel, all customers with empty phone fields can be listed.
Points to Consider:
Phone fields must be correctly matched. If a user accidentally links a phone number to another field (e.g., National ID) during Excel upload, the system will interpret this record as a “customer without a phone.”
Such mismatches are among the most common sources of errors during uploads.
“Customers without phones” can be filtered and deleted in bulk, a process commonly used to improve data quality.
Recommendation: Ensure that phone number fields are correctly matched in the system. Otherwise, the records to be searched will not appear in the system.
Saving and Recalling Filters
Users can save frequently used filter combinations in the system. This way, they don't have to manually select the same settings each time they use them.
After filtering is complete, a “Save Filter” button appears at the top right of the screen.
The filter is saved in the system with a specific name.
Users can recall this filter at any time by selecting the filter name.
This feature allows operation managers and supervisors to easily access frequently used data views.
Data Visualization and Header Management
Customer data is presented in a table format on the CRM screen. This table is designed to be customizable according to each user's needs. Users can completely determine which columns will be visible, in what order they will be listed, and which fields will be highlighted.
This flexibility allows for more efficient work with large data sets and prevents unnecessary information clutter.
Column Visibility
Users can customize the table view through the “Header Settings” panel located above the search bar at the top right of the screen:
You can simplify the table by selecting which columns you want to display.
Columns you deselect will be hidden in the table.
By hiding custom fields or date/numeric columns that are not actively used, you can create a more streamlined workspace.
Managing Header Order with Drag and Drop
Columns in the table can be rearranged by the user using the drag-and-drop method:
Use the dotted grip area next to the header name to move the desired header up or down.
For example, you can move “Phone Number” to the first column and “Total Contacts” to the last.
This can be done with a simple mouse movement without any technical knowledge.
Note: This action only affects the user's own screen view. Other users' order will not change.
Automatic Saving of Header Configuration
Changes made by the user to the headers (visibility and order) are automatically saved by the system:
Even if a user refreshes the page after customizing the table, their adjustments are preserved.
The same configuration will be valid when the user logs back into the system.
This allows each user to create the most efficient table structure according to their work habits.
By default, the system presents all headers as visible. However, any adjustments made are permanently saved as personal settings.
Analysis Panel
In the data management screen, there is a specially designed analysis panel to more effectively monitor the operational process and support decision-making processes. This panel summarizes and visualizes the current state of customer data in the system.
Accessing the Analysis Panel
The analysis panel is opened by clicking the button with a graph icon located to the right of the search bar at the top of the screen.
This analysis is performed on the applied filter data set. In other words, the system analyzes the displayed data.
General Customer Distribution Analysis
The analysis panel categorizes customer data in the system according to the selected filter and presents the following key statistics:
Total Number of Customers
Number of Active Customers
Number of Inactive Customers
Number of Customers in the Pool
Customers Never Contacted
Customers Contacted at Least Once
Customers Reached
Customers with Completed Calls
These data are presented in a graphical and numerical card structure, providing users with easy reading and quick analysis capabilities.
Breakdown Options
Users can perform a detailed distribution analysis by making up to 3 different breakdowns within the analysis panel.
Example breakdowns:
Queue → Agent → Result Code
Campaign → Region → Activity
Agent → Product Type → Number of Contacts
Note: The system does not allow the selection of 4 or more fields. When the selection limit is exceeded, no new fields can be added; the user will visually understand this, but the system will not provide any error message.
Exporting as PDF
The analysis screen also offers the option to export a PDF containing the generated graphs and summary information.
When the “Download PDF” button is clicked, a summary report specially created according to the selected breakdowns and filter is presented to the user.
This report can be used for operational performance tracking, internal team reporting, and preparing presentations for managers.
The PDF output is structured to include statistics grouped by the breakdown fields and basic graphical structures.
Export Operations
The CRM data management screen allows users to export filtered customer lists from the system. This feature provides practical solutions for operational reporting, analysis, and situations requiring manual processing.
The export operation becomes active after filtering and data can be exported based on different criteria.
Download Types and Options
Data can be downloaded from the system as customer-based, phone-based, or product-based. Each is configured according to different needs.
Customer-Based Download
Each customer appears as a single row.
Basic information, custom fields, and current status information of the customer are included.
Phone-Based Download
Each phone number belonging to the customer is output as a separate row.
For example, if a customer has three phones, there will be three rows in the Excel file.
Active, inactive, or all phones can be filtered:
Active Phones: Numbers that are callable in the system, not on the blacklist, or not incorrect.
Inactive Phones: Numbers that have been blacklisted or marked as invalid as a result of previous calls.
All: All phone numbers (active + inactive) are downloaded together.
Product-Based Download
Each product owned by the customer is listed in a separate row.
If the same customer has multiple products, each appears as a separate row.
This method is preferred for product-based campaign or action reporting.
Note: If a customer has 15 products, they will appear as 15 rows in the output file.
Example Usage Scenario
The user first applies the desired filters (e.g., only customers in the pool with a phone).
Then clicks the “Download” button located at the top right.
From the options that appear:
Customer-based
Phone-based (active/inactive/all)
Product-based, choose one of the preferences.
The system prepares the data that matches the filter in real-time and exports it in Excel (.xlsx) format.
Points to Consider
Excel outputs come in a fixed structure according to the system's defined header layout.
If custom fields have been added specific to the project, they will also appear in the outputs.
For very large data sets, the system may limit the number of rows or apply pagination for performance reasons.
Recommendation: Users who want to get all the details about the customer can use the “All” filtering option together with the “Phone-Based” download type.
Adding a New Customer
The system supports not only bulk data uploads from external sources but also adding customers manually one by one. This feature is designed for users who want to quickly create a single customer record in exceptional cases.
Manual Customer Entry
The new customer addition window is opened via the “+” (plus) button located at the top right of the main screen.
In the form that opens, the header fields previously defined in the system are visible.
The user can create a new record by entering customer information in the relevant fields.
The addition form is configured specifically for the project being worked on. Different input fields may be available depending on the field structure of each project.
Mandatory Fields
Some fields must be filled in the new customer addition form before the registration process can be completed:
Phone number: Required for the customer to be contactable.
Queue: Determines which operational process it will be part of.
Customer Number: Not mandatory to fill. If the user leaves this field blank, the system automatically generates a customer number.
Note: Automatically assigned customer numbers are unique.
Authorization Requirement
The manual customer addition process cannot be performed by every user. The following conditions must be met to perform this operation:
The user must be authorized on a project basis.
User roles with the “add new customer” authorization (e.g., Supervisor, Admin) can perform this operation.
Users at the representative level cannot see or perform this form unless authorization is defined.
The system deactivates or completely hides the “+” button for unauthorized users.
Data Upload
The process of transferring customer data into the CRM system is done with the advanced Excel-based data upload module. This module allows you to easily integrate data coming in different formats into the system thanks to its flexible structure. You can access the data upload panel from the "three dots" icon located at the top right corner.
Excel File Format and Sheet Selection
Only .xlsx extension Excel files are supported.
When the file is uploaded, all sheets within the system are listed.
The user must select the sheet they want to use.
If there is only one sheet in the file, the system automatically uses it.
Note: It is recommended that the Excel file be organized and column headers be specified before starting the upload. The system can manage complex structures, but simple templates yield healthier results.
Drag and Drop Field Mapping
After the Excel sheet is uploaded, the Excel column headers appear on the left, and the data fields defined in the system appear on the right.
The user drags and drops the field on the left to the corresponding system on the right.
Example: You match the field labeled “name” in Excel with the “Customer Name” field in the system by dragging it.
If critical fields like phone or TCKN are mismatched, the system may perceive the data as incomplete or incorrect. Phone mappings, in particular, should be done carefully.
Column Merging and Data Addition
If some information (e.g., first name and last name) is in separate columns, the system allows you to merge these columns:
With the “Merge Columns” option, multiple fields can be converted into a single field.
Example: “First Name” + “Last Name” → “Full Name”
A separator (e.g., space) can be selected during merging.
Additionally, new data headers can be added to the system
Example: If a data set contains multiple phone numbers for a customer, you can create new headers like phone2, phone3 for matching via the right panel using the "+" button. The header for phone information must definitely contain the word "phone".
Calculation Fields (Total Amount, etc.)
Automatic calculations can be performed on data transferred to the system. This feature is especially used in fields like product, amount, and transaction count.
Example: If there are multiple products for the same customer and each product has a different price, a "Total Amount" field can be created, and the system can sum, average, or count these values.
Supported operations: Sum, Average, Minimum, Maximum, Count
These operations are automatically performed by the system during the upload phase. No further calculations are needed afterward.
Saving and Using Templates
Mappings and settings made can be saved as a template.
This way, when files in the same format are uploaded again, the system automatically applies the previously saved template.
Users can speed up the upload process by selecting "choose template".
Templates are user-based. Each user can see their own templates.
Difference Between Record Update and Adding New Record
For each row coming from Excel, the system performs the following check:
If the matching customer number already exists in the system, the record is updated.
If it does not exist, the system adds this record as a new customer.
Users can choose the option "Upload without checking existing customers". In this case, the system does not update any records and rewrites all records from scratch.
Option to Deactivate Non-Excel Data
This option allows deactivating customer records that already exist in the project but are not present in the uploaded Excel file.
When the user selects this option:
Only customers present in Excel remain active.
All other customers are set to inactive by the system.
This process is especially used for tasks like campaign or list cleaning.
Its impact is significant. If selected by mistake, important records may become inactive.
Phone History Matching and Total Contact Update
During the upload, the system checks how many times phone numbers have been called in the past:
If the same phone number has been called before, past contact information is also added to the new record.
For example, if a number has been called 5 times in the system, the total contact information is recorded as "5".
This feature ensures that the contact count is not reset; past data is preserved.
Project and Queue Selection for Data Upload
After completing all operations, you can complete the data upload process by marking your Project and queue preferences and pressing the upload button.
It is recommended to preview before pressing the data upload button.
Data Management (Update)
Customer data registered in the system can be collectively updated via Excel when needed. This process is usually preferred for data renewal, information correction, or campaign-based content changes. To access this panel, you need to click on the "three dots" icon in the upper right corner and select data management.
Updating Customer Information with Excel
The user uploads an Excel file containing the customer information they want to update to the system.
During the upload, the system matches the records in the file with the existing records in the system.
Matching criteria (customer number, ID number, special field) depend on the user's choice.
Matched records are updated in the system, unmatched ones are not added as new records (default behavior).
Only the desired fields are updated; other information is preserved in the system.
When updating, it is sufficient to include only the fields you want to change in the file. There is no need to create other headings.
Format and Example Scenarios Row Display
The customer update file to be uploaded to the system as Excel/ must be prepared in accordance with certain rules. Otherwise, the data will not be processed or incorrect results will occur.
The examples below cover the required column names, data types, and scenarios needed for the system to function correctly.
Basic Format (Minimum Fields)
customer_no | customer_name | assigned_agent | finish_code |
519059357 | Volkan Çolak | erdem.karaduman\@voyce | Payment Promise Received |
customer_no: Uniquely identifies the customer. This field is mandatory. The system matches data based on this field.assigned_agent: Username of the new agent to be assigned to the customer. (E.g.,erdem.karaduman@voyce)ex_agent: Username of the previous agent. The system retains this information for comparison/log purposes only.assign_date: Indicates when the customer assignment was made. Format:YYYY-MM-DD HH:mmPhone: Phone number and description are written separated by a comma. (E.g.,05526350190,self)status: The general status of the customer. Accepted values:C,U,K,E,I,S,Mfinish_code: Call result code. (E.g.,To Be Called Later,Negative,Sale Completed)action_date: Date for follow-up with the customer (e.g., appointment time). Format:YYYY-MM-DD HH:mmactive: Indicates whether the customer record is active in the system. Accepted values:true,falsetotal_attempts: Total number of call attempts made to the customer. Must be a numeric value.attempts: Number of calls remaining within the daily limit. The system may reset daily.customer_name: The customer's first and last name. (E.g.,VOLKAN ÇOLAK)customer_identifier: The customer's TCKN or a special identification number. (E.g.,11111111111)Total Amount(or other special fields): Special headers can be added for any values like campaigns, fees, special conditions. (E.g.,Total Amount,Campaign Type,Notesprovide flexibility to the system.)create_date: The initial creation date of the customer record. (Usually assigned by the system.)insert_date: The date of the last call in the system.
Examples with Common Scenarios
Correction of Incorrectly Assigned Agent
customer_no | assigned_agent | ex_agent |
519059357 | erdem.karaduman\@voyce | ersever.burak\@voyce |
Description: The customer was assigned to the wrong agent. The “assigned_agent” is changed to transfer to the correct person. The “ex_agent” field is written for informational purposes, the system uses it only for data comparison (logs are kept if necessary).
Setting a New Action Date
customer_no | action_date | finish_code |
519059357 | 2025-07-28 15:00 | To Be Called Later |
Description: An appointment has been given to the customer. The system automatically changes the status to C (Callable) on this date.
Record to Be Deactivated
customer_no | active |
519059357 | false |
Description: This customer is deactivated in the system. Removed from call lists.
Phone Correction and Format Update
customer_no | Phone |
519059357 | 05526350190,self |
Description: Phone format corrected. Written with a comma along with the “self” description.
Total Amount and Extra Fields Update
customer_no | Total Amount | Campaign Type |
519059357 | 4095 | Gold Package |
Description: These fields enrich the customer profile in the system. Headers can be defined as desired.
Critical Notes
If
customer_nodoes not match, the row will not be processed.Excel headers must exactly match the field names in the system. (E.g., if you write "Assigned Agent" instead of "assigned_agent", the system will not recognize it.)
No action is taken by the system on uncreated headers. However, if a header is created and the information is left blank, the blank information is updated as blank in the system.
In the “Phone” column, the number information and description should be written with a comma:
05051234567,Volkan Ersever
3 Smart Tips to Avoid Mistakes
Back up first: Before uploading data, export the customer list from the project to have a backup on hand.
Test with a small number of rows: On the first upload, try with a small Excel file of only 1-2 rows to ensure everything works correctly.
Highlight updated fields: Coloring the changed fields in Excel makes it easier for you to control. (The system doesn't see it, but it helps you avoid mistakes.)
Agent Assignment
Assigning customer records to the appropriate representatives is one of the fundamental steps in operational efficiency. The system offers this process with both manual and bulk assignment logic, along with filtering and equal distribution support.
Bulk Assignment by Filter
The user determines which records to assign by filtering the customer list.
Then, they proceed to the "Assign Representative" screen via the three dots.
Only records that match the filter are displayed here.
The user can start the assignment process by selecting one or more representatives.
When the "Show only unassigned" box is checked, a set of customers without any assignments is brought up for distribution. In this case, there is no old/new representative situation.
Note: The system only lists active and assignable customer records. Inactive customers or previously closed records cannot be assigned.
Sorting Options and Equal Distribution Logic
Before the assignment process, records can be sorted by criteria such as customer number, balance, number of contacts, and special fields.
After sorting, assignments are made to representatives in equal numbers and in order.
For example: If 4 representatives are selected, 40 records are distributed in batches of 10. This distribution can also be based on balance, where the system tries to divide the total balance equally among the representatives.
Tracking Old and New Representatives
After each assignment, the system automatically updates the following fields in the customer record:
New Representative: The user to whom the current assignment is made.
Old Representative: The previous representative (if any).
Assignment Date: The date the transaction was made.
The system only records the last assignment. Previous representative history is not retained.
Reversal in Case of Incorrect/Missing Assignments
If a record is mistakenly assigned to a representative:
The user can pull this record back into the pool,
Or manually reassign it to a new representative.
For such reversal operations, you can refer to the Data Management (Update) > Representative assignment update example.
The system creates an assignment log after each assignment, recording it in the transaction history.
Bulk Operation Module
The Bulk Operation Module gives managers the authority to update multiple customer records at once. This increases operational speed, ensures data consistency, and reduces manual errors.
The module is developed for operations such as updating result codes and changing active/inactive status.
Updating Result Codes
A result code can be assigned simultaneously to customer records determined by filtering or manual selection through the system.
This process is typically used in scenarios such as:
End of campaign coding,
Contact failure,
Bulk elimination.
How to do it:
Filter or multi-select in the customer list.
Select the "Bulk Operation" > Update Result Code option via the three dots.
Select the appropriate result code in the panel that opens and confirm the operation.
After the operation, the "result code" field of all selected records is updated, and the action date in the system is also considered updated.
Bulk Active/Inactive Operations
The user can make multiple customer records active or inactive in one step.
This method is especially used for recovering records accidentally made inactive or for automatic inactive operations at the end of a campaign.
How to do it:
Select the Status Update option from the bulk operation menu.
Choose "Make Active" or "Make Inactive".
The selected records are processed in one go.
After active/inactive operations, these records reappear in representative lists or are completely removed from the lists. The confirmation section shows how many data will be processed, providing not only the number of actions to be taken but also the total number of filtered data.
The "Make Active" option changes inactive customers to active status and also moves customers who are active but not callable to the "C - Callable" status.
Exclusion of Inactive Customers
Customers in inactive status are considered excluded from operations in the system.
They are not shown in representative lists.
They are not included in the call plan.
They cannot be assigned.
A new result code cannot be assigned.
If an inactive customer needs to be processed again, they must first be set to "active" status.
Additional Information: Transaction Reports and Record Tracking
All bulk operations are recorded as transaction logs in the system.
Managers can see which user updated which records and when through the system.
If erroneous operations are detected, reversal can be done manually on a record basis.
Functional Concepts Glossary
CUSTOMER STATUS CODES
C – Callable
Description: The customer is ready to be called.
Condition: If there is no action date, it directly switches to this status, or if there is a date, it switches when the date arrives.
System Behavior: The dialer or agent can call this customer.
U – Uncallable
Description: The customer is currently not suitable to be called.
Condition: If the action date is in the future or the customer is specifically put on hold.
System Behavior: Automatically switches back to C (Callable) status when the action date arrives.
> If the customer is called and a new call is planned for a future date as a result of the conversation, the system moves this customer to U – Uncallable status.
E – Eliminated
Description: This customer has been removed from the system.
Condition: Occurs through the customer closure process in the Data Management section.
System Behavior: Not included in any calls, moves to passive status in the customer list.
K – Knocked Out
Description: There are no callable phones left for the customer.
Condition: All numbers have been called and there are no callable numbers left. Example: The customer has 3 phones and all 3 numbers have been marked as wrong numbers.
System Behavior: Considered closed, excluded from calling.
I – In Progress
Description: The customer is currently being called by the Dialer.
System Behavior: Temporarily in this status during the call.
S – Scheduled
Description: The customer was called but no answer was received. Will be called again after a certain period.
Condition: If result codes like "Unanswered" or "Abandoned" are entered for the customer.
System Behavior: Switches to C (Callable) status when the time comes.
M – Manual
Description: The agent has given the customer an appointment and marked it in the system for manual follow-up.
Condition: If both a date is given and "remind in calendar" is selected in the result code.
System Behavior: Does not automatically switch to C even if the action date arrives. Manual call is awaited. A reminder pop-up appears for the agent when the time comes.
PHONE STATUS CODES
C – Callable
Description: This number is suitable for calling.
System Behavior: Called by the system when its turn comes.
U – Uncallable
Description: The number is closed for calling.
System Behavior: Excluded from calling, the system does not make calls.
P – Phone Number Deleted - PND
Description: The number is marked as wrong or out of use.
Condition: If the number is marked "delete phone" with the result code.
System Behavior: This number will not be called by the system again.
B – Blacklisted
Description: The number has received complaints, been blocked, or manually blacklisted.
System Behavior: Completely blocked by the system. Not called.
D – Daily Limit
Description: This number has been called the defined number of times in a day.
System Behavior: Not called again on the same day. Can be called again the next day.
A – Attempt Limit
Description: The maximum call attempts have been made for this number.
System Behavior: No more calls are made, removed from the call list by the system.
I – In Progress
Description: The number is actively being called by the system.
System Behavior: Temporarily in this status during the call.