Effective Date: July 19, 2025
VOYCE YAZILIM VE İLETİŞİM TEKNOLOJİLERİ LİMİTED ŞİRKETİ (“VOYCE” or “our Company”) places great importance on the privacy and security of the personal data of our users, customers, and all visitors to our website (“User” or “you”).
This Privacy Policy has been prepared to clearly explain which personal data we collect, the purposes for which we use them, with whom we share them, and your rights regarding your personal data.
This policy applies to our website (www.voyce.com.tr), our mobile applications, and all products and services we provide (“Services”). By using our Services, you are deemed to have accepted the data processing activities described in this Privacy Policy.
Personal Data We Collect
While providing our Services, we may collect the following personal data:
Identity and Contact Information: Name, surname, Turkish ID number (when necessary), company name, email address, phone number, mailing address.
Customer Account Information: Username, password, billing and payment details, subscription plan information.
Service Usage Data: IP address, device and browser information, access times, pages viewed, log records.
Customer-Uploaded Data: Voice recordings, customer contact details, call notes, etc. (Ownership of these data belongs to the customer. VOYCE processes them solely for service delivery purposes.)
Cookies and Similar Technologies: Used to remember your preferences and improve user experience.
Purposes of Using Personal Data
Collected personal data may be used for the following purposes:
Service Delivery: Subscription management, provision, and maintenance of services.
Communication and Support: Technical support, responding to requests, updates, and notifications.
Billing and Financial Transactions: Payment collection, invoice issuance, and processing.
Service Improvement and Analysis: Enhancing user experience and developing new features (data is anonymized whenever possible).
Marketing and Information: With explicit consent, sending promotions and product/service updates (you may opt out at any time).
Legal Compliance: Fulfilling legal requirements.
Sharing of Personal Data
Your personal data will not be shared with third parties except in the following cases:
Service Providers: Sharing with third parties such as server hosting services, email providers, and payment processors, only to the extent necessary. These parties may act only on behalf of VOYCE.
Legal Obligations: Disclosure in compliance with court orders or official authority requests.
Company Transfer: In case of a merger or sale, personal data may be transferred. In such cases, prior notice will be provided.
Data Security
To ensure the security of your personal data, we take the following measures:
Data encryption
Access control policies
Secure network infrastructure
Regular security audits
However, please note that data transmission over the Internet cannot be guaranteed to be 100% secure.
Your Rights Regarding Personal Data
Pursuant to the Law on the Protection of Personal Data No. 6698 (KVKK), you have the following rights:
To learn whether your data is processed
To request information if processed
To learn the purpose of processing and whether it is used appropriately
To know the third parties to whom the data is transferred
To request correction of incomplete/incorrect data
To request deletion/destruction within KVKK scope
To request notification of these actions to third parties
To object to adverse results obtained through automated systems
To claim compensation if processing causes damage in violation of the law
You can exercise these rights through the contact channels provided below.
Children’s Privacy
Our Services are not designed for individuals under 18 years of age. We do not knowingly collect personal data from children.
Changes to the Policy
Our Privacy Policy may be updated from time to time. In the event of significant changes, you will be informed in advance through:
Email
A notice on our website
Contact
For questions about the Privacy Policy or your personal data, you can contact us at:
VOYCE YAZILIM VE İLETİŞİM TEKNOLOJİLERİ LİMİTED ŞİRKETİ
Address: YakupLu Mah. Hürriyet Blv. Skyport Residence No: 1, Unit No: 113, Beylikdüzü / İstanbul
Email: [email protected]